Why does Adobe Premiere Pro keep crashing? If you're asking yourself this question, you're already frustrated and need answers. The reasons behind the Premiere Pro crash are many. Knowing where to start troubleshooting can often be the biggest obstacle.
Fortunately, there's a great solution you can try that usually works for a lot of people! If this is not the case, you can try various other solutions. Now let's dive into Premiere Pro and try to prevent a crash!
What Are the Causes of Adobe Premiere Pro Crashing?
After initial research and analysis of user reports, we concluded that the crash was due to various reasons, from hardware issues to software issues. Reasons for Premier Pro crashing include:
Acceleration: Premiere Pro gives users the ability to choose the type of acceleration they want when using the application. Sometimes some speedups don't work as expected and cause various problems with the application itself.
Deprecated application: Adobe engineers frequently release updates to fix bugs and introduce new features. If your application is not updated to the latest version, it can freeze and exhibit unexpected behavior.
Overheating: Premier Pro consumes a lot of resources on your computer and when it does, your computer gets warm due to the processing overhead. When the threshold is reached, your computer will force the application to shut down.
Multitasking: Running multiple different processes at the same time with Premiere Pro will overload your CPU and cause the application to crash.
Reducing the load can help.
Administrative Access: This cause cannot be ignored.
Because Premiere Pro does a lot of calculations, it's normal for it to need administrative access to features. If they are not granted, the application will be rejected.
Media Cache Files: Media cache files sometimes accumulate in huge piles which not only slows down your computer but also increases application load. If they are corrupted or ignored, crashes can occur.
Interlaced Sequences: Another weird issue we encountered was that if video sequences weren't interlaced before rendering, they would result in crashes.
Legacy Graphics Drivers: Graphics drivers are the core modules used in graphics-intensive applications such as Premiere Pro and Photoshop. When the graphics drivers themselves are not updated or corrupted, many problems arise.
The project files are corrupt: every time you load a new item, it loads into the main application or starts as a new project. The latter seems to avoid disaster, so we'll try later.
Corrupt Application : This is a very common case with Adobe applications. If your installation files are corrupted or important modules are missing, you will face many problems including crashes.
Thermal Management Drivers: Some thermal management drivers are known to cause problems with the application and cause it to shut down randomly. Disabling these drivers will solve the problem.
Mangled fonts: The fonts you set in your Premiere Pro preferences determine the type of text that appears in the application. If the policy doesn't work with the application in any way, it conflicts with the application and causes problems.
Corrupt Temporary Configurations: If there are corrupt temporary configurations, the application will try to load them and crash if they are not imported correctly. Deleting these corrupt configurations can be the solution.
Make sure you are logged into your account as an administrator before proceeding with the solution. Also, with an active internet connection, make sure to save your work before proceeding.
How do I fix an Adobe Premier Pro crash?
When was your last update?
First, the version of Premiere Pro you are working with. Crashes can be fixed by simply updating PP to the latest version. This can fix some Premiere Pro crashes, but it can also cause problems. A recent example where PP's media management software unexpectedly deleted video files from their source all hard drive locations shocked many editors (and allowed them access to their backups).
General Advice: Never update Premiere Pro (or your operating system) in the middle of a project unless you have a specific reason. Before updating, I usually give the guinea pigs enough time to find and report bugs and bugs in the latest versions.
However, in some cases, updating Premiere Pro may be the only way to fix the problem you are experiencing. If so, save your sequence and media, and be careful what version of Premiere you're using. A system snapshot backup system (something like Time Machine on a Mac) is perfect for this. Then try to update Premiere. If it doesn't work or causes more problems, you can always revert to a previous version. But only if you keep a separate copy of your sequence and your media, and know exactly which version of Premiere you originally used.
Delete presets.
This feature is great for solving a variety of problems and is often the first port of call when something doesn't seem to be working in PP. Clearing your settings essentially means restoring the software to factory defaults. When you delete your settings, you delete many of the settings you changed in the program. So make a note of any settings you want to keep.
To do this, hold down the Option key (Mac OS) or Alt key (Windows) while launching Premiere Pro. When you see the presentation screen, relax. You can reset the preset and plug-in cache simultaneously by holding down Shift-Option (Mac OS) or Shift-Alt (Windows) on startup and releasing when the splash screen appears. If you see a list of your previous projects when the "Welcome" screen loads, your settings have not been reset correctly.
Replace your codec.
If you're editing on a Mac, Premiere Pro's default "I-Frame MPEG Only" codec, which is the default for all sequences, may not be the most stable choice to use. However, this only affects playback. While editing, I found that switching from this format to the ProRes format fixed a lot of Premiere Pro crashes in the past.
To do this, go to Sequence->Sequence Settings and select file format from the drop-down menu in the preview window. If this option is greyed out, change the Edit Mode drop-down menu to Custom mode (but make sure all other variables remain unchanged when you change them). Choose one of the ProRes formats from the File format preview drop-down menu. ProRes LT is sufficient for most lenses as a reference. If you're working with broadcast content and want a better idea of what you're creating, you can choose ProRes 422.
If you're working on detailed effects, consider using ProRes 444 instead, although this can put a heavy load on your computer and use more hard drive space.
Check your plugins
If Premiere Pro crashes when opening, it could be a plug-in issue. The crash occurs because PP is trying to load a plugin but for some reason it is not compatible with this version of PP. To find out if this is the case, copy the contents of the plugins folder to a safe place.
On a Mac, the folder is located at /Library/Application Support/Advanced/General/Plugins/.
On a PC it is located under C:\ApplicationsAdobeCommonPlug-Ins.
You may be able to create a new folder on your desktop. If you can now open the PP without crashing, you have found the culprit. Just put the plug-ins back into the plug-ins folder one at a time until you find the culprit. Once you find it, it's best to work it out with the plugin developer.
Since they usually have to release a new version for each version of Premiere Pro, there is a risk of a crash because the plugin is out of date.
Another problem with plugins can occur when exporting. If Premiere Pro crashes during export, it may be due to an incompatible plugin. In this case, you should disable any third-party plug-ins for your clips in the sequence and see if they can be exported. A quick way to do this is to duplicate the sequence, right-click, select "Remove Attributes" and select Plugins.
If you can export, you've found the cause. To diagnose the offending plugin, you need to go through your original sequence and disable each plugin instance in Tur until you find the offending plugin. In my experience, plugins that use the GPU are more likely to have bugs. If I have problems exporting (or reading) I make sure the plugins are configured not to use the GPU.
Turn off the GPU
Although GPU support has been a bit erratic in the past, I've found that Premiere Pro CC support has become much more stable. However, it's good to keep this in mind if you continue to experience glitches during playback. To disable GPU usage during playback (or rendering), go to File->Project Settings->General. Set the renderer to "Mercury Playback Software Only".
Then go to "Sequence->Sequence Settings->Sequence Settings" and uncheck "Linear Color Composite". It's also helpful to disable any additional video output from Premiere Pro. To do this, go to Premiere Pro CC-> Preferences-> Playback and uncheck the Enable Mercury Transmission option.
If the exported video looks corrupt or shows inexplicable green frames, it could be caused by a faulty or overheated GPU. In general, you need to replace the GPU or the entire computer.
Once you've narrowed down GPU issues, I recommend looking for diagnostic tests for your specific model.
Check I/O devices
Video and audio interfaces can also cause Premiere Pro to crash. One thing I do when the PP keeps crashing is disable my I/O device. If this improves stability, you've found the cause. Make sure you are using the latest drivers and your device firmware is up to date.
Is your hard drive scratched?
A common but obvious cause of a slowdown or glitch in Premiere Pro can be connected hard drives. If the playback consists of skipping frames and stuttering, first reduce the resolution of the playback window to a quarter.
I recommend using RAID or SSD for more reliable editing playback. Inexpensive external hard drives (even USB 3) are not suitable for playing multiple multimedia streams or 4K videos. USB 3 or Thunderbolt only refers to the type of cable that connects the hard drive to your computer. Make sure the hard drive(s) in the boxes are fast enough for your content.
What file formats do you use?
As with hard drives, the actual format the media was captured in by the camera can be the reason why PP has problems or locks up during playback.
A codec like XAVC-L (Long GOP) is a high performance codec, which means video files are smaller but require more PP processing to play them. To work around this issue, I recommend transcoding these files to ProRes before processing, or use PP's built-in proxy tool, which will do this for you automatically.
Do you have enough RAM?
Another common issue that causes Premiere Pro to slow down and stop can be lack of RAM. If applications need to free memory when they no longer need it, this may not be the case. Your operating system also has simpler tools to view RAM usage.
When your computer is slowing down and memory is full, you can delete all unused memory. However, if you've only worked with Premiere Pro, maybe only Premiere Pro is using RAM. So cleaning will not solve anything.
frequently asked Questions
Why does my Adobe Premiere Pro keep crashing?
Why does Premiere Pro keep crashing? Short answer: software bug. Longer answer: It's probably still buggy, but other causes could be an outdated operating system or GPU drivers, or the fact that your computer no longer meets the requirements of the latest version of Premiere Pro. Adobe Premiere Pro has stopped working.
How do I clear the cache in Premiere Pro?
- Close premiere. You can use the keyboard shortcut Ctrl+Q (Mac: Cmd+Q).
- Double-click the Premiere Pro icon to open the program.
- Hold down Alt+Shift (Mac: Option+Shift) for a while after clicking the icon. This should clear your settings and plugin cache.
How can I prevent Adobe from crashing?
- Update Acrobat DC to the latest version.
- Run the Acrobat repair installation until no other applications are running.
- Disable Protected View.
- Run Distill DC and make sure Acrobat DC is enabled.
How do I restart Premier Pro?
Hold down ALT+SHIFT on Windows or OPT+SHIFT on Mac while Premiere Pro is running. Premiere Pro starts with a full default reset.
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