Windows Hello is an interesting security feature introduced with Windows 10 October 2018 Update. Windows Hello helps you sign in to your device with facial recognition and fingerprint instead of the same old sign-in process with passwords.
However, many users report that they receive the error message " Face and fingerprint recognition are not available on this device " when trying to log in to their Windows Hello enabled devices. Yes, even if you have a Hello-enabled device, you may still see the error. How do you solve this problem? Let's see how.
Solution 1: By installing Hello.inf
Step 1: Press Windows key + E simultaneously on your keyboard to open File Explorer. Now click This PC shortcut on the left and double click on C drive on the right .
Step 2: Now navigate to the location step by step as shown below to find the HelloFace setup folder :
C:\Windows\System32\WinBioPlugIns\FaceDriver
Double-click WindowsDouble-click System32Double -click WinBioPluginsDouble -click FaceDriver
Step 3: Next , right-click the HelloFace setup file with the gear icon and click Properties .
Step 4: In the HelloFace Properties window , on the General tab, check the Files of type section. Make sure the file type is .inf .
Click OK to finish .
Step 5: Now right-click the HelloFace setup file again and click Install from the context menu .
Click Yes on the prompt and let it install. Once complete, you can restart your computer and the error will no longer appear.
Solution 2: With the Group Policy Editor
If you are using a Windows 10 Pro PC, you can check this in the Local Group Policy Editor.
1. Search gepedit.msc in the Windows 10 search box and then click the search result.
2. Now in the Group Policy Editor, navigate to the following location using the left menu
Computer Configuration > Administrative Templates > Windows Components > Biometrics
3. Now double click on Allow use of biometrics on the right side
4. Now select activated .
5. Close the editor.
Solution 3: Reinstall Windows Hello devices
You can reinstall Windows drivers used for Windows Hello devices. These drivers are:-
- Fingerabdruckscanner
- Microsoft IR camera in front
- All other webcam related drivers
- Surface Camera Windows Hello
Now you can uninstall these drivers in Device Manager and then restart the computer to reinstall them. To do so, simply follow the steps given below
1. Press Windows key + R together to open Run .
2. Type devmgmt.msc and click OK .
3. Now select the drivers, right click and select Uninstall device.
4. Now restart your PC.
แสดงความคิดเห็น