Some Windows 10 users have recently complained that .ogg files crash File Explorer on their c
omputers. Although Windows Media Player doesn't natively support this format, the Groove Music app supports it. So if a specific .ogg file doesn't open or crashes File Explorer, don't worry. Just follow these simple fixes to solve the problems.
Fix 1 - Uninstalling Web Media Extensions
You must uninstall Web Media Extensions from your computer to resolve this issue.
1. First, search for Apps & features in the Windows 10 search box .
2. Then click Apps & features in the displayed search result .
3. Now search for Web Media Extensions in the search box .
4. Now click on web media extensions that appeared in the search results to expand them.
5. Now click Uninstall .
Once you have uninstalled Web Media Creations from your computer, restart the computer.
Now try to open the .ogg files and check further.
Fix 2 - Use shell extension display
You must use the Shell Extension Viewer to list which application is causing this problem.
1. First, download ShellExView on your computer.
2. Then you need to extract the downloaded ZIP file to a location of your choice.
3. Go to the folder where you extracted the ZIP file.
4. Then simply double -click on " shexview ".
The utility
ShellExView opens.
Give ShellExView some time to gather some information from your system about existing shell extensions.
5. Now in the ShellExView window, click " Options " on the menu bar
6. Make sure that the " Hide all Microsoft extensions " option is checked.
Now you only see the third-party extensions.
7. First, right-click on the first extension in the list and click " Disable Selected Item ".
Minimize the ShellExview screen.
Once disabled, try accessing the .ogg file in File Explorer.
Check whether File Explorer crashes automatically or not. There are two options here-
CASE A -If File Explorer doesn't crash, then this is the application causing this problem.
According to some users, these are the softwares that caused this problem.
- Mega
MF Media Source Pack Property Handler
Just uninstall the application from your computer and follow these steps.
a. First, press the Windows key + R keys at the same time.
b. Then write " appwiz.cpl ". After that, press Enter to access it.,
c. Then right-click the problematic application and click Uninstall .
You may need to restart your computer once .
After that, File Explorer no longer crashes.
CASE B -If File Explorer keeps crashing, then this is not the application that is causing this problem in the first place.
a. Maximize the ShellExview again.
b. Well, right-cl-click the second extension, and then click Disable Selected Items to disable it.
Open File Explorer and check again.
Continue with this process to disable and check all extensions one by one until File Explorer no longer crashes on opening.
Fix 3 - Update web media extensions
If uninstalling the Web Media Extensions doesn't help, update them from the Store.
1. Open the Microsoft Store on your computer.
2. Once open, click the three bar in the right corner and then click " Downloads and Updates ".
Here you can see all available updates that can be downloaded and installed on your computer.
4. Here, look for the " Web Media Extensions " app.
5. Once found, click download and install the update on your computer.
Wait a while as this process may take a few minutes.
Then close the store. Reopen File Explorer and see if that fixes the problem.
The .ogg files will no longer crash your computer.
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