Here we are talking about one of the most common errors in Windows 10 which is the 0xc00d36cb error . This particular error is often related to media files, especially video files in .MKV format. As reported by many users, error 0xc00d36cb pops up either when playing MKV format video files or when trying to change details of MP3 or MP4 files such as changing the file name.
There are several reasons why this problem can appear on your Windows 10 PC. The most common reasons are:
- An error in the Windows system
- Corrupted Windows Store components
- Incorrect file permission
- Problem with user profile
- workarounds
- Corrupt media file
Below we look at the different ways to fix the problem for you:
Solution 1: Use VLC Media Player
This is more of a workaround than a solution. You can choose this solution if you just can't play one or few video files on your PC but can't.
It may be that the video file you are trying to play is corrupt or your video player does not support the file format. In this case, try playing it on VLC media player. This famous media player can play a variety of video formats. It is also able to play sometimes corrupted video files.
Solution 2: Run video playback troubleshooter
In case the above solution did not solve the problem, follow this solution. As a subtool of the Windows Troubleshooter Tool, the Video Playback Troubleshooter looks for and fixes problems in Windows that might be causing the error. Here are the steps you need to follow:
Step 1 : Simultaneously press Win + I keys on your keyboard. This will open the Settings app on your PC. From there, click on the Update & Security option .
Step 2 : A new window will appear. From here, select Troubleshoot from the left pane. Now scroll down in the right pane and select the Video Playback option and then click Run the troubleshooter button .
A new window will also open here. Follow the on-screen instructions to run the troubleshooter. If a problem is found, the troubleshooter will automatically troubleshoot.
Did this solution fix error 0xc00d36cb on your PC? Follow the next solution if not.
Solution 3: Reset Windows Store Cache
When you play a media file on your Windows 10 PC, playback is routed through the Windows Store components. Hence, any kind of problem or file corruption in Windows Store can lead to problems like error 0xc00d36cb.
It has been reported by users that resetting the Windows Store cache fixed the issue.
Now there are two ways to reset a Windows Store cache: a) from Command Prompt b) from Windows Settings app.
Reset the Windows Store cache using Command Prompt
Step 1 : Open the Run dialog box by pressing Win + R keys simultaneously on your keyboard. From there, type cmd and press Enter .
Step 2 : In the Command Prompt screen, type the following command and then press Enter :
wsreset.exeLet the command run. When you're done, close the Command Prompt window and restart your PC. After restarting, check if the problem has been resolved.
Reset the Windows Store using the Settings app
You can also reset the Windows Store from the Windows Settings app. Proceed as follows:
Step 1 : Open Settings app by pressing Win + I keys at the same time . From the Settings menu, select Apps .
Step 2 : From the Apps window, select Apps & features on the left panel. Now in the right pane, type store in the search box. From the search results , select Microsoft Store to expand the options. From the options, click Advanced Options .
Step 3 : From the new options that appear on the screen, go down and find the Reset option . Click the Reset button and then confirm your action to start resetting.
When the Microsoft Store reset is complete, close the Settings app and restart your PC. After restarting, check if you still get error 0xc00d36cb when playing the video file.
Solution 4: Change File Permission
You can use this particular method in case you are trying to change details about specific MP3 or MP4 files on your PC but are getting error 0xc00d36cb. It may be possible that the media file permission is not set for everyone so you get the error.
Here are the steps to change file permission:
Step 1 : In File Explorer, locate the file that is showing the error. Right-click the file and then select the Properties option from the context menu .
Step 2 : In the Properties window that opens, switch to the Security tab . From there, click on the Advanced button to open the Advanced menu options .
Step 3 : The Advanced Security Settings window will open. Here at the top of the window, in the Owner section, click on the Change option .
Step 4 : Another window will open called Select User or Group . Here, in the Enter the object name to select section , type All and then click the Check Names button . Then click the OK button . The current window is closed. In the Advanced Security Settings window, click OK again .
When you're done, try making the changes to the file that shows an error. If this solution works, go ahead and apply the same solution to other files that returned the same error as well.
If the error keeps bothering you then follow the definitive solution that will help you to fix the problem.
Solution 5: Create a new user profile in Windows
As a last resort to fix the 0xc00d36cb error in Windows 10, you can create a new Windows user account. Now it's up to you whether you want to use the new user profile only to open/modify the file(s) or use it as your primary account.
Step 1 : Simultaneously press the Win + I keys on your keyboard to open the Settings app . From there, click on the Accounts option .
Step 2 : When the Account Settings window opens, go to the left panel and select the Family & other users option . Now go to the right pane and click Add someone else to this PC .
Step 3 : Now a new window will open. From here, just click the I don't have this person's sign-in information text .
Step 4 : On the next screen, click Users without Microsoft ac. addcount option.
Step 5 : Now you will be given the option to enter a new username and password for the user. Enter the details in the appropriate sections and then click the Next button .
This will create a new user on your Windows PC. Close all applications and windows on your PC, and then log out of your current user profile. Now log in with the newly created username and its password.
In this way, you can get rid of error 0xc00d36cb.
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