If you have recently updated your Windows to the latest Windows 10 version or have recently installed a latest Windows 10 update, you may experience problems using the keyboard and touchpad. When you turn on the PC, it first opens with a black screen for a while and then you see the login screen. When you try to log in, you may encounter the Alps_SetMouseMonitor error!! that prevents you from using your keyboard, mouse, or touchpad. However, you can connect an external mouse or keyboards and that should work regardless of the error.
However, when you log into your system, you see the Apoint.exe and Alps_SetMouseMonitor Error!! on your desktop. At this point there is no choice but to accept the error. While this error may go away once you accept it for the second time, there are chances that this error will appear again and you will end up using the mouse, touchpad and the keyboard which can be troublesome. The good news is that this error can be fixed. Let's see how.
Method 1: Using the Start button
1. Shut down your computer using the power button
2. Now disconnect the charger from the computer
3. Press and hold the power button for 10 seconds
4. Then press and hold the power button for 60 seconds
5. Now reconnect the charger and start your computer.
Method 2: Using the Hardware and Devices Troubleshooter
This error is common in Lenovo computers and according to Lenovo support service, users should run the hardware and device troubleshooter to fix the problem.
Step 1: Press Win + R keys simultaneously on your keyboard to open Run Command window .
Step 2: In the search box , type run command powershell and press Ctrl + Shift + Enter shortcut keys to launch elevated Windows PowerShell .
Step 3: In the Windows Powershell ( admin ) window, run the following command and press Enter :
msdt.exe -id DeviceDiagnosticStep 4: Hardware and Devices window will open.
Click Advanced below .
Step 5: Check the box next to Apply repairs automatically .
Click Next .
Step 6: Troubleshooting starts by detecting problems.
Once done, a list of issues will appear.
Select your problem and the utility will start fixing your problem.
Step 7: Once the troubleshooting is complete, you will be offered two options: Apply this fix and Skip this fix .
Select Apply this fix to finish fixing the error.
Step 8: You will be prompted to restart your PC for the changes to take effect.
Click Next to continue.
The troubleshooter will fix the problem automatically and when you restart your PC the error should go away.
Method 3: Uninstall the keyboard and touchpad driver
Since the problem is related to the keyboard and touchpad device, you need to try uninstalling those drivers and see if that works. Follow the process below to uninstall the drivers:
Step 1: Right-click the Start menu and select Run to launch the Run command . p>
Step 2: In the search box , type run command devmgmt.msc and press OK to open the Device Manager window .
Step 3: In the Device Manager window, go to the Keyboards section and expand it.
Now right-click on the keyboard driver and select Uninstall device .
Step 4: Now go to the HID compatible touchpad and expand the section.
Right-click on the touchpad driver and select Uninstall device .
Once the uninstall process is complete, restart your PC and the system will automatically reinstall the drivers.
Now check if the Alps_SetMouseMonitor error!! is displayed again.
Method 4: Update the device BIOS
Before proceeding to update the computer BIOS, check the BIOS version of your Windows 10 PC. Let's see how to check the BIOS version:
Step 1: Press Win + X hotkey and select Run option .
Step 2: This will open the Run Command window .
Type msinfo32 in the search box and press Enter to open the System Information window .
Step 3: Next, go to the right side of the window and note the BIOS version/date .
Step 4: Now go to the computer manufacturer's website and download the latest update based on your BIOS version.
Finish installing the update and restart your PC. You should no longer see the error and the mouse, keyboard, and touchpad should now work properly.
Method 5: Discharged battery
Many users recommend draining the laptop battery completely to fix the problem. So all you have to do is unplug the battery cable and run the PC until the power is completely drained and the laptop shuts down. After the full shutdown, reconnect the battery cable to your laptop and start your PC. Once launched, check if the Alps_SetMouseMonitor Error!! is still displayed.
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